The Internal Customer Service Affect

When you hear customer service, you always think about the consumer. The person from outside the company that buys or uses the products and services we offer. But internal customer service is just as important. It's how you treat your employees or co-workers within the organization. It effects everyone that is employed by the company. How you treat your employees or how they treat each other is considered internal customer service. The idea behind it is that the most important employee you have is probably the least paid. They are the people on the front lines taking care of your customers. They should be treated with just as much respect as the president or owner. And your executives, managers and assistant managers should be trained to do the same.

Think about it. You want the person on the front lines to be happy, so they are happy to customers. You want them to feel comfortable , so they are comfortable with your customers. If you treat that person badly or with disrespect, how do you think they will treat customers when you're not there.

It comes down to this, if your people are happy, they are going to treat your customers well and spread happy thoughts and comments, which will in turn produce more sales.

---